Frequently Asked Questions
Clarity and support for your wellness journey inside the TNTW Portal.
Welcome
This page offers answers to the most common questions about membership, billing, cancellations, navigating your account, and accessing the TNTW Portal’s core spaces.
If you don’t see your question listed, feel free to reach out using the Contact page.
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Membership & Access
What’s included in my TNTW membership?
How do I log in to the Portal?
Can I access content on mobile devices and tablets?
How often is new content added?
Billing & Account
How do I update my payment method?
When will I be billed?
Do you offer refunds?
What if my payment fails?
Cancellation & Renewal
How do I cancel my membership?
Will I lose access to everything immediately after cancelling?
Can I rejoin later?
Can I switch between monthly and annual plans?
Technical Support
I’m having trouble logging in. What should I do?
I can’t see my courses or resources. How do I fix this?
Which browsers work best with the TNTW Portal?
I don't see my question here. What do I do?
Need direct support?
We’re here to help. If your question wasn’t answered above, please reach out through the Contact Page. (Response time: 2-3 business days)
Contact