Technical Support

• Click Forgot Password on the login page

• Check for the reset email in your inbox or spam folder

• Try logging in again after resetting

If your email isn’t recognized: You may have used a different email at checkout so try alternative addresses you own.

If you can log in but your resources aren’t visible:

Try these steps:

• Log out and log back in

• Clear your browser cache

• Use an updated browser (Chrome, Safari, or Firefox recommended)

• Try accessing the Portal on another device

Sometimes a failed payment or expired card can temporarily pause access.

Check your account under:

Settings → Billing → Update Payment Method 

If you still have access issues after updating billing, contact us and we’ll take a look.

• Ensure you’re typing the email connected to your TNTW purchase

• If you’re not receiving password reset emails, check spam/junk

• Add [email protected] to your safe sender list

If it still isn’t working, send us a note and we can manually reset it.

• Try refreshing the page

• Disable browser extensions temporarily

• Ensure your browser is updated

• Switch to a private window

We occasionally updates backend systems and a refresh usually solves it.

• Check internet connection

• Use Chrome or Safari for best playback

• Close other tabs or apps that may slow streaming

• Try playing from a mobile device if desktop is glitching

Sometimes email providers filter TNTW messages.

Try:

• Checking spam/promotions folders

• Adding [email protected] to your “safe sender” list

• Whitelisting Kajabi in Gmail or Outlook settings